@HeyBeerDan
  • WHO IS "HeyBeerDan?"
  • TITLE INDEX to all articles
  • CONTACT HeyBeerDan

Thoughts on Bud Light's agency change, and the search for a big idea

4/17/2015

 
Bud Light just changed ad agencies... sorta. Anheuser-Busch decided to stop working with a Chicago advertising counsel, and chose instead to move to the larger New York office of the same agency. It's an ad agency change all the same. And one factor reportedly responsible for this "punishment" was the Pac-Man Bud Light commercial that was heavily teased, and then aired on the SuperBowl. Seems it didn't do much for the brand.

Let's take a closer look at that.

Here's a frame from the storyboard for the commercial idea presented to the Bud Light clients. Normal guy agrees to being "up for whatever" and finds himself in an over-sized outdoor Pac-Man game being pursued by life-sized, large-eyed video-game characters.
Picture
The storyboard
Now here's a frame from the finished commercial produced at significant expense, certainly the better part of a million dollars, if not more...
Picture
The finished commercial
So it appears Bud Light got exactly what the agency promised. And what does the agency get in return? Fired. The Chicago folks won't be making any more advertising for the world's largest beer brand. What gives?

This sort of drama plays out so frequently in the advertising business that, outside those folks who will lose their jobs or see their careers sink, hardly anyone notices. But there is an important learning opportunity here.

Mad Men do what Mad Men do
The Pac-Man idea was certainly presented by the agency team as a big idea. A never-been-done-before "up for whatever" over-the-top minute of total craziness that couldn't help but excite viewers. "It's just so wild," you can hear the Mad Men wannabes proclaiming. Then some latter-day Don Draper seals the deal proclaiming "It's absolutely perfect for the 'up for anything' strategy." (SFX: Bud Light bottles being opened in celebration as the clients smile and sign off on making the commercial.)

Then, off the cliff together went the agency and client folks. And when the ad failed to move the business, the agency folks plummeted end-over-end as their agency assignment was pulled. Of course the client folks had parachutes, and looked forward to lunch meetings with a Big Apple agency, and finding a real big idea.
Picture
"Big ideas" never arise from flimsy strategy

Beer marketers routinely challenge their agencies for "big ideas." And so they should. But ask many of those clients how they define that term or where those ideas originate, and you're not likely to get much direction. We, on the other hand, are happy to oblige.

Big advertising ideas are those that make lots of people want to reach for the brand. And what prompts that desire to buy is not flimflam like choosing Pac Man over pinball. It is a consequential product fact at the very center of the advertising strategy. A factual insight with the power to stick in a person's consciousness, and pop up just when beer's about to be bought. 

This nugget of provocative truth about the brand is never an accident. It will be debated, articulated, refined, melted down to its core, understood, and agreed upon, well before any storyboard-drawing begins. Research will be helpful, but creative conjuring will be even more consequential. Maybe most of all, the client folks will not just sign-off on this strategic center, they will personally own it. They'll bet their careers on it. No parachutes.

Now, can you spot that sort of insight in the Bud Light Pac-Man ad? Can you point to any provocative brand fact in the entire Bud Light "up for whatever" campaign? Any reason to choose Bud Light?

Michelob has its low-carb platform. Budweiser's "Brewed the hard way" campaign focuses on a series of provocative facts. 

But all Bud Light gets is... whatever.

And no matter what anyone tells you, that's no big idea.

Picture

Miller Fortune dies; We assign blame.

4/5/2015

 
Picture
"Disappearing... 
Miller Fortune down 36% YTD 
            and 74% for 4 weeks."                                             
   Beer Marketers Insights, April 2, 2015

Miller Fortune is dead. 

No doubt the MillerCoors folks would now like to see this brand pass quietly. A nighttime burial in their graveyard of failed brands. One more for the crowded family plot, alongside the likes of New Miller Beer, Miller Lite Ice, Miller Clear and Miller Genuine Draft Light. 

Not so fast.
Picture
The Miller Family plot
Miller Fortune barely lasted two years. Tens of millions were spent on its development and support, not even counting the money invested by distributors. On a financial basis alone, this brand's death demands analysis. A marketing autopsy, if you will.

Who pushed this abject failure? Somebody must be responsible. Heck, if the brand was growing by leaps and bounds, there'd be no shortage of folks claiming responsibility. Miller Fortune may appear to be an orphan now, but failure always has parents.

Here are MillerFortune's...

The desperate-for-a-positive-legacy CEO.

Less than a year ago, an interview in the Milwaukee newspaper telegraphed just how desperate he was for a success on his fading watch. Said he of an idea he had reportedly shoved to market: 

"(The MillerCoors CEO) credits the success of Miller Fortune to its marketing campaigns and getting the product to market quickly with the fastest distribution in MillerCoors’ history.” 

The MillerCoors CEO is now departing the company at age 56. Chances are, Miller Fortune won't be served at his going-away party.

The vacuum-cleaner-sales-guy-turned-beer-innovation-guy.

Not only was he new to his "innovation" job, the MillerCoors new-product guy had zero experience in beer. Lots of marketing people outside the category think the beer business is easy. And in those cases where some of them have come into the business and shot from the hip, they've generally departed without success. Deja vu? Selling vacuum cleaners is just easier.

The marketing honcho.

A top marketing guy ought to be orchestrating marketing strategy. He should be the company's marketing thought-leader, and its final judge of what's good and what isn't. So when someone proposes selling a malt-liqour-like beer brand as though it actually was something of a liquor brand, serving it in liquor "rocks" glasses, he ought to have terminated such a self-evidently bad idea. Instead, a year ago, this honcho bragged to the New York Times that Miller Fortune was "the largest launch of a new product" by the company. Think he'll now grant another interview proclaiming it "the largest failure?"

The distributor sales guys.

For the most part, the distributor guys bear little blame. They quickly got Miller Fortune to its ambitious distribution goals. It wasn't their fault the brand's premise had no appeal. Still, had the distributors shown the courage to challenge the brand idea when it was first presented (as they have reportedly done recently to nix Coors Light's new advertising), they could've aborted Miller Fortune. So they, too, have blame to bear.

The first ad agency.

MillerCoors fired the agency that--with MillerCoors direction and approval--created the brand's launch advertising. Timeless truth: "Clients get the advertising they deserve." Still, great ad agencies stand up to flawed client direction. Round-heeled agencies deserve blame.

The second ad agency.

Changing agencies is frequently a client's way of saying, "See, the agency screwed up." These same clients never mention that they personally approved the ads. When MillerCoors changed ad agencies on Miller Fortune less than a year into the launch, it was a clear and desperate sign the market was voting thumbs-down. Apparently, the second agency got no better direction than the first, because it's next-to-impossible to tell which agency did which bad ad.

The faceless and gutless market researchers.

A layman might read all this and reasonably ask: "Don't they do any market research to avoid disasters like this?" Of course they do. If it hasn't already been consigned to the shredders at MillerCoors headquarters, there is most certainly consumer-acceptance research which would convince any reasonable person--or any person without their own self-serving agenda--that Miller Fortune was a dud. In the best companies, these market-research people give management a reality check. In lesser companies, they're ignored. And in the worst, they're content being ignored.

The end.

Last June, we speculated on what lay ahead for Miller Fortune. No independent observer we spoke to at the time or since, disagreed.

Still, we take no joy in being right.
Picture
A moment of silence, please.

Picture
Forward>>

    Subscribe to New-article updates from HeyBeerDan

    * Note: Certain video links may not function in emailed articles.
    Picture

    The Author

    Dan Fox is a real beer guy.

    For more than half his 30-year career at ad agency, Foote, Cone & Belding, he ran the Coors Brewing account. Leading a group of dozens of advertising professionals, Dan also personally wrote the Pete Coors "Somewhere near Golden, Colorado" commercials, designed the Coors NASCAR graphics, authored sales-convention speeches, and most important of all, formulated marketing strategy for virtually every Coors brand, including Coors Light, Keystone, Killian's Irish Red and more. His proudest achievement? "Our team had every Coors brand growing at once."

    Over his advertising career, Dan was personally involved in the analysis, planning and creation of thousands of ads for a variety of products and services. By way of this blog, he freely shares his expertise about what works, and what doesn't, when it comes to selling beer.

    If you're in the beer-marketing business--or just interested in the subject--you may want to read what "HeyBeerDan" has to say.

    RSS Feed

    Archives

    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013

Powered by Create your own unique website with customizable templates.